Frequently Asked Questions

Everything you need to know about shopping with Spin Master.

How do I determine my correct size?

We provide a detailed size guide on every product page. Since our fashion fits vary by collection, we recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup stains or perfumes to qualify for a full refund.

How long does shipping take?

Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your outfit for a specific event or deadline.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna and Afterpay.

Are your materials sustainably sourced?

Spin Master is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.